August 2017

How do I contact the FRIO customer support team?

2020-02-14T21:03:34+10:00

Please contact our customer support team by e-mail with your enquiry to info@frioaustralia.com. Or, you can contact us via our website e-mail contact form using the link Contact Us. We will respond to your enquiry within 2 [...]

How do I contact the FRIO customer support team?2020-02-14T21:03:34+10:00

Australia Post delivery options: Australia and International

2022-07-04T19:20:44+10:00

All orders are dispatched by Australia Post.  At the checkout point of the order process, you have various postal delivery options: Parcel Post within QLD Metro up to 2 business days, QLD Country up to [...]

Australia Post delivery options: Australia and International2022-07-04T19:20:44+10:00

Returns policy

2024-06-27T20:14:47+10:00

Incorrect items Every so often mistakes do happen, but we do our best to rectify them as quickly and smoothly as possible. If you have received an incorrect item in your order, please contact our [...]

Returns policy2024-06-27T20:14:47+10:00

Can I modify or cancel my order after it has been placed?

2017-11-21T22:40:56+10:00

Once your order has been confirmed, and as long as it has not already been despatched, it is possible for you to change the product colour choices and/or change delivery details. In all instances, please [...]

Can I modify or cancel my order after it has been placed?2017-11-21T22:40:56+10:00

What is the status of my order? When will it be despatched?

2017-11-21T22:44:11+10:00

You will receive an automatic confirmation e-mail advising you that your order has been processed. Orders are generally dispatched within 24 hours of receipt except on weekends or public holidays. FRIO Australia is open for [...]

What is the status of my order? When will it be despatched?2017-11-21T22:44:11+10:00

How do I return an item?

2024-06-27T20:14:43+10:00

If you would like to return a product, please follow the steps below within 10 days of receipt:  1. In all cases, please advise us of the reason for the return. You may do this [...]

How do I return an item?2024-06-27T20:14:43+10:00

I have received an incorrect item

2017-11-21T22:47:04+10:00

Every so often mistakes do happen, but we do our best to sort them out as quickly and smoothly as possible. If you have received an incorrect item in your order, please contact our Customer [...]

I have received an incorrect item2017-11-21T22:47:04+10:00

I have received only part of my order

2017-11-21T22:47:50+10:00

Mistakes do happen occassionally, but we do our best to sort them out as quickly and smoothly as possible. If something is missing from your order, please contact our Customer Support team by e-mailing us [...]

I have received only part of my order2017-11-21T22:47:50+10:00

When will I receive my refund?

2017-08-03T01:09:58+10:00

We will process your return and refund within 3-5 days of receipt of the item. Please note that the refund can only be made to the card used to purchase the goods. The refund should [...]

When will I receive my refund?2017-08-03T01:09:58+10:00

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