Please contact our customer support team by e-mail with your enquiry to info@frioaustralia.com. Or, you can contact us via our website e-mail contact form using the link Contact Us. We will respond to your enquiry within 2 [...]
All orders are dispatched by Australia Post. At the checkout point of the order process, you have various postal delivery options: Parcel Post within QLD Metro up to 2 business days, QLD Country up to [...]
Incorrect items Every so often mistakes do happen, but we do our best to rectify them as quickly and smoothly as possible. If you have received an incorrect item in your order, please contact our [...]
Once your order has been confirmed, and as long as it has not already been despatched, it is possible for you to change the product colour choices and/or change delivery details. In all instances, please [...]
You will receive an automatic confirmation e-mail advising you that your order has been processed. Orders are generally dispatched within 24 hours of receipt except on weekends or public holidays. FRIO Australia is open for [...]
If you would like to return a product, please follow the steps below within 10 days of receipt: 1. In all cases, please advise us of the reason for the return. You may do this [...]
Every so often mistakes do happen, but we do our best to sort them out as quickly and smoothly as possible. If you have received an incorrect item in your order, please contact our Customer [...]
Mistakes do happen occassionally, but we do our best to sort them out as quickly and smoothly as possible. If something is missing from your order, please contact our Customer Support team by e-mailing us [...]
We will process your return and refund within 3-5 days of receipt of the item. Please note that the refund can only be made to the card used to purchase the goods. The refund should [...]
